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Marienlyst Slot

Terms of Trade and Payment for S/I Marienlyst Slot

S/I Marienlyst Slot
Marienlyst Allé 2
3000 Helsingør
CVR: 43723189
E-mail: info@marienlystslot.dk
Telephone: +45 2860 5686

Trading on this website takes place between the customer ("you") and S/I Marienlyst Slot ("we/us").

1. General Information

S/I Marienlyst Slot is an independent institution that hosts exhibitions, operates a café, shop, events, and activities at Marienlyst Castle.

These terms and conditions apply to the purchase of:

  • Tickets for events and guided tours

  • Memberships and donations

  • Items in our webshop (physical and digital)

  • Rental and booking services

2. Prices

All prices are stated in Danish Kroner (DKK) and include VAT, unless otherwise specified.

We reserve the right for:

  • typographical errors

  • price changes

  • sold out or discontinued items

  • technical errors in the webshop or payment window

If an obvious pricing error occurs, we are not obliged to fulfill the order.

3. Payment

You can pay with:

  • MobilePay

  • Visa, Visa/Dankort, Visa Electron

  • Mastercard

  • Other payment methods shown at checkout

The amount will only be debited when the order is confirmed and shipped/completed.

4. Delivery

4.1. Tickets and Events

Tickets are sent electronically via e-mail and serve as an admission ticket. If you do not receive your ticket, please contact us as soon as possible.

4.2. Memberships

Memberships are activated automatically upon payment, and you will receive a receipt via e-mail.

4.3. Digital Products

Delivered instantly via email or download.

4.4. Physical Goods

For webshop items, the following applies:

  • Delivery is made to the address you specify when ordering.

  • Items are typically shipped within 1–3 business days.

  • Delivery is made via the shipping method you choose.

If the package is not collected or cannot be delivered due to an incorrect address, the return shipping cost will be charged to the customer.

Check upon receipt

You must inspect the package and goods upon receipt.

  • Visible damage: notify within 24 hours

  • Hidden damage: within 7 days

5. Right of Withdrawal

5.1. Tickets and Events

There is no right of withdrawal for tickets to events with a fixed date, cf. the Danish Consumer Contracts Act §18, subsection 2, no. 12.

If we cancel the event, the ticket will be automatically refunded.

5.2. Memberships

14-day right of withdrawal, provided the membership has not been used.

5.3. Donations and Contributions

Donations are non-refundable.

5.4. Physical Goods

A 14-day right of withdrawal applies from the date of receipt.
Withdrawal must be communicated via e-mail to:

info@marienlystslot.dk

The item must be returned to:
S/I Marienlyst Slot
Marienlyst Allé 2
3000 Helsingør

The customer pays for return shipping.

5.5. Items exempt from withdrawal

  • Food and perishable goods

  • Goods manufactured according to customer specifications

  • Hygiene products where the seal has been broken

  • Digital content where delivery has commenced

  • Custom-made items (prints, posters, personalized products)

6. Returns

You must return the item without undue delay and no later than 14 days after notifying us of your withdrawal.

Returns must be:

  • properly packaged

  • accompanied by order confirmation

  • sent with trackable shipping

We do not accept packages sent COD.

7. Condition of the item upon return

You may handle the item as you would in a physical store.

If the item has been used or handled beyond this, you are liable for any depreciation in value.
We may deduct an amount from your refund corresponding to the item's depreciation in value.

8. Refund

Once we have received the item, we will refund:

  • the item amount

  • standard delivery costs

Refunds are made using the same payment method as the original purchase.

We may withhold the refund until we have received the item back or received documentation that it has been sent.

9. Right to complain

A 24-month right to complain is granted in accordance with the Sale of Goods Act.

The right to complain covers manufacturing and material defects – not:

  • normal wear and tear

  • incorrect use

  • damage due to inadequate maintenance

In the event of a justified complaint, we offer:

  • repair

  • exchange

  • proportionate price reduction

  • refund

You must complain "within a reasonable time," normally within 2 months after the defect is discovered.

10. Complaints

If you wish to complain, please contact us first at:

info@marienlystslot.dk

You also have the option to lodge a complaint with:

Center for Klageløsning / Forbrugerklagenævnet (Danish Complaints Board for Consumer Affairs)
www.forbrug.dk

For consumers residing in the EU, complaints can also be filed via:
EU's Online Dispute Resolution (ODR):
https://ec.europa.eu/consumers/odr/

When filing a complaint, our email address must be provided:
info@marienlystslot.dk

11. Personal Data

We process personal data in accordance with GDPR and our personal data policy.
Information is only shared with relevant third parties necessary for payment, operation, ticketing, and legal requirements.

12. Security

Payments are processed via encrypted, secure solutions that comply with PSD2 requirements.
We do not store credit card information.

13. Changes to terms and conditions

The terms and conditions may be updated regularly. The latest version can always be found here on the website.